Due to this policy, users’ transactions may be held for KYC procedures;
That is why, before users start an exchange via our API, you should notify them about the possibility of holding their transactions for KYC procedures;
You may want to use the following text: “Exchange services provided by Cripto InterCambio. By clicking “Accept”, I acknowledge and understand that my transaction may trigger AML/KYC verification according to Cripto InterCambio AML/KYC”;
The text may appear in a form of a pop-up window;
If a transaction of your customer gets hold status, please ask the customer to contact our security team at [email protected] in order to pass the KYC procedure.